Unit 2: Working as a Door Supervisor

Welcome to your Working as a Door Supervisor

What could cause a customer to have dilated pupils?

Exposure to smoke

Drugs use

Fear

Nervousness

The police have the right of entry to licensed premises when

there are two or more of them

there are children on the premises

they wish to do so

they have a court order

A venue has been hired for a private event where people of all ages will be present. Which of these actions is unlawful in this situation?

Serving alcohol to people under the age of 18

Refusing entry to people in possession of prohibited items

Refusing to serve a person who has become abusive

Allowing people under the age of 18 into the venue

Which of these is the main advantage of observing an entry queue?

It allows customer behaviour to be assessed

It increases the speed of access to the venue

It enables fewer door staff to be employed

It manages customer service expectations

Which of these is a door supervisor’s right as a representative of the licensee?

To investigate licensable activities

To authorise the sale of alcohol

To forcibly search customers

To eject customers from the premises

A venue manager has asked for targeted searches of customers to find items used in drug taking. What precaution should the door supervisors take when conducting these searches?

Wear needle-proof gloves

Wear a hi-vis jacket

Use a two-way radio

Use a torch

Which of the following could be a sign associated with drug dealing in a night club?

Lots of people approaching one individual

People going to the toilets in twos or threes

Increased sales of alcoholic drinks and cocktails

Crowding the dance floor and dancing nonstop

Door Supervisors can only search someone when

two door supervisors are present

the police are in close proximity

the person appears intoxicated

it is part of the admissions policy

Why should a door supervisor complete search documentation?

To ensure compliance with safety legislation

To show good customer service

To protect against allegations of misconduct

To identify potential hazards

Searching is a condition of entry and a customer asks a door supervisor why they should be searched. How should the door supervisor respond to this question?

Allow them entry without searching

Explain the reasons for the search

Deny the customer access

Call the police to remove the customer