Unit 1: Working in the Private Security Industry

What should a security operative always do when handling personal data?

Tell their family members only

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Only disclose it to authorised people

Security should not deal with personal data

What could a lone worker be vulnerable to?

Nothing

Injuries/Illness that may require medical attention

Falling asleep

Getting Bored

What must you NOT do when carrying out an arrest?

Lock a customer in a room alone

Stay with the arrested suspect at all times

Call the police

Use only reasonable force

What is an example of a workplace hazard?

Wet floors

Correctly stored materials

Unblocked fire exits

Closed fire doors

What would be a legitimate reason to arrest someone?

They look guilty

You witnessed a person commit a crime

Someone swore at you

A customer being abusive

What should a door supervisor do first if they discover an unattended bag

Have a look inside

Give it a kick

Ask if it belongs to someone in the venue

Call for immediate support on the radio system

Which of the following best describes the fire triangle

Heat, fuel, Oxygen

Heat, fire, Oxygen

CO2, Powder, Foam

Oxygen, Fuel, Extinguisher

Which is the best description of criminal law

The duty of care of one person to another

The acts that may lead to arrest and prosecution

Only applies to assault

Governs everyday life

What do the letters GBH stand for

Gamma-hydroxybutyrate

Good behaviour

Grievious bodily harm

Great Britain hardcore

Who must you call immediately after making an arrest?

Your friends

Your manager

A solicitor

The Police

Which terror threat phrase means an attack is expected imminently?

Substantial

Moderate

Critical

Low

One of the requirements of The Health and Safety at Work Act 1974 is:

All electrical equipment must be tested

Fire extinguishers must be tested regularly

The premises must be clean and safe

The premises must be secure and protected

Which of the following answers shows good standards of customer care

Using jokes and humour

Speaking clearly and being tactful and straightforward

Paying more attention to some customers than to others in a group

Jumping to a conclusion about a situation before a customer has finished speaking

In the event of a fire which of the following should you not do?

Evacuate the premises following the fire evacuation procedure

Attempt to put out flames immediately to prevent damage

Inform management of the situation and call the emergency services

Sound the alarm immediately

On receiving a bomb threat phone call, what should a security officer do first:

Treat the call as a hoax as the usually are.

Begin a search for the bomb

Record the time of the call and report it to the Police immediately

Inform the management and wait for further instructions.

Which of the following is a civil matter?

Property disputes

Drug offences

Sexual assault

Burglary

Which of the following statements is true about the Security Industry Authority (SIA)?

SIA is a non-government organisation responsible for training coast guards.

SIA prepares a data base of sensitive information about business tycoons.

SIA was formed under the Equality Act 2010.

SIA ensures certification of licensed private security professionals.

A powder fire extinguisher would be shown by displaying which colour on the Fire Extinguisher?

Yellow

Black

Blue

Cream

The offence of committing or having committed an act where he steals and at the same time puts/ seeks to put any person in fear of being subjected to force’ is the definition of:

Assault

Burglary

Robbery

Theft

A Door Supervisor denies someone access to their club as they are heterosexual. What act are they operating against?

Disability Discrimination Act 1995

Human Rights Act 1998

Equality act Act 2010

Colour Discrimination Act 1985

The most likely limitation of CCTV is:

CCTV operators with good attention to detail

Poorly trained CCTV operators

Well trained CCTV operators

CCTV operators with good observational skills

Reflecting on incidents is MOST likely to enable employees to:

Deal with future incidents more effectively

Show others how to respond to incidents

Create good impresion with colleagues

Be better prepared for a court case if required

'Beyond reasonable doubt' is a term used to prove which type of law?

Criminal

Matrimonal

County

Civil

One objective of the SIA's Approved Contractor Scheme is to:

Reduce the need for training

Increase customer confidence

Remove the need for licensing staff

Increase staff wages

Which of the following is NOT a risk associated with lone working?

Lack of support

Laco of communication

Lack of welfare facilities

Lack of conversation

The purpose of having good evacuation procedures is to:

Ensure everyone goes to the same fire assembely point

Help to esnure the safety of yourself and others

Save fire marshals time when searching

Allow the fire service easy access to the venue

The MOST likely consequence of invacuation is that:

The area is secure

People are placed directly in danger

There are limited escape routes

There is a physical barrier between you and the danger

Security operstives MUST look after vulnerable people in order to:

Prevent them becoming victims of crime

Prevent them from getting arrested

Stop the police from coming to the premises

Protect their employer's reputation

Which of the following is NOT likely to be completed by security operatives?

Training record

Search log

Visitor log

Key register

A person with disabilities asks for assistance. You should follow the compnay policy because:

They are a customer needing assistance

You may be being watched

You may be reported if you do not

It may be a customer service tets